Import and manage orders, inventory & price updates on India’s answer
to Amazon with the FlipKart Integration for Linnworks
Flipkcart
Founded in India in 2007, Flipkart has matched Amazon in product categories, and competes directly with Amazon’s Indian subsidiary.
Backed by US retailer Walmart, Flipkart controls around 40% of the market share of India’s eCommerce industry – that’s a huge amount of sales and revenue to be made!
Flipkart Channel Integration for Linnworks
Step 1: Integrate the Channel into Linnworks.net:
To use the Flipkart integration, you must first install it from within Linnworks.net.
- Log into Linnworks.net
- Select Settings in the left-hand menu bar.
- Select the Channel Integration option.
- Click Add New to return a list of available Channel Integrations
- Locate Flipkart on the list, and click Integrate.
- Click on the link at the bottom to review the Flipkart Connector’s Terms and Conditions first, then click Accept to move onto the next step of the integration.
- Enter your Flipkart account name to start the actual integration.
- After reading the Disclaimer, tick I agree to the terms and conditions and click Next to continue integrating.
The integration of a Flipkart Channel needs the following information:
Application ID & Application Secret:
- On the Flipkart site, log into the Seller APIs – Developer Admin portal.
- This is found at https://api.flipkart.net/oauth-register/login. You can use your seller credentials to login.
- Select Registered New Application.
- Complete the information as below and click Registered Applications.
- The following message will be displayed on screen.
- Select Application ID and Application Secret from display screen.
- Enter the information in the Linnworks.net form, under API Settings.
- Click Next to continue.
- To complete the integration, click on Finish. Your Flipkart integration should now show in Channel Integrations
Step 2: Edit Channel Details:
Account Status
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Configuration button.
- To Enable or Disable the Account, locate the Account section.
- If the Enabled option is unticked, the channel will not download or update orders, or provide inventory level updates.
- The Test button allows you to confirm there are no errors preventing Linnworks and Flipkart communicating. Contact EBG Support if Test Reports any errors.
- Click Save at the bottom of this window to apply any changes.
Channel Inventory Settings
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Configuration button.
- In the Inventory section, the first entry is Update Inventory. If this is disabled, then Linnworks will not tell the listings on the Flipkart marketplace when Available Stock Levels change in Linnworks. If enabled, then Linnworks will provide these updates.
- Update Inventory only works where a listing has been Mapped to a Linnworks Inventory item. See the end of this document for more information on Mapping.
- The Price Change feature allows Linnworks to send new prices directly to the listing when they are correctly imported or updated.
Note that Price Change only works where a listing has been Mapped to a Linnworks Inventory item. See the end of this document for more information on Price Change and Mapping.
- Max Listed allows you to filter the highest quantity that Linnworks can/will send to the listings on Flipkart. If Max Listed is set to 50, and your Available Stock moves from 30 to 60, Linnworks can only send 50, and this will not change until the Available Stock level drops below 50.
- Stock Percentage acts in a similar fashion, but only updates the listings with the specified percentage of your actual Available Stock level.
- End When allows you to set a ‘false zero’ for the channel. This means it will send Out of Stock when the available stock reaches the value set in this value.
- Click Save at the bottom of this window to apply any changes.
Channel Listing Settings
Linnworks.net periodically checks the channel for the current listings you have on the channel, their titles and SKUs, so that the Mapping Tool can be used correctly. It can be triggered manually, should you have made changes directly on the channel and outside of Linnworks.
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Configuration button.
- In the Listings section, the information reflects the information Linnworks currently has about your listed items on the Flipkart marketplace.
- If there is a tick by Listing Download in Progress, Linnworks is downloading the current listings, and cannot be interrupted.
- The Listing Download Start Time value is the time the last download/update was started.
- The Last Listing Download Completion Time value tells you the last successful download completed and was imported into Linnworks.
- The Listing Download Estimated Completion reflects Linnworks’ best estimate of when the most recent or current download should complete.The Download Listings button instructs Linnworks to retrieve the latest listing information, and ticks the Listing Download in Progress box. This can only be used once every 4 hours maximum, and will warn you if you try to use it more frequently.
- Click Save at the bottom of this window to apply any changes.
Order Settings
This section reflects activities affecting the Linnworks Order Sync on your Flipkart channel integration. Linnworks downloads orders from Flipkart with the status Shipping in Progress.
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Configuration button.
- In the Order section, there are two options.
Dispatch Notes, when enabled, allows Linnworks to send information about orders that have been Processed in Linnworks. Orders that are Processed in Linnworks are updated to the status Manifested on Flipkart.
The Order Sync Date reflects the date and time of the last successful order download and update for the Flipkart channel integration.
- Click Save at the bottom of this window to apply any changes.
API Settings
These settings are used to enable Linnworks and your Flipkart account to connect, and are covered in Step 1. Click Save at the bottom of this window to apply any changes.
Step 3: Location Mapping:
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Configuration button.
- Locate the Location Mapping button, and click on it.
- This opens the Location Mapping window.
- The first option is the Order Download location. This is initially Default, but can be changed. Click on the drop-down list and select which inventory/fulfillment location will initially receive the orders from the Flipkart integration.
- Under Inventory Sync Locations, you control which Linnworks Inventory locations are used to calculate the Available Stock values for your Flipkart listings.
- If you have only the Default location, this can be ignored, with Default left enabled.
- If you have multiple Inventory Locations, you can switch off locations (slide the switch to the left) that you don’t want to be included in the stock numbers on the listings.
- Click Save when you have finished to update Linnworks. You should also click Save at the bottom of the configuration window to apply any changes.
Step 4: Mapping:
Because FlipKart does not provide inventory via its API, so we must map Flipkart’s inventory with the Linnworks inventory using the Import tool in Linnworks. Net.
- In Linnworks.net, select Settings
- Click Import Data
- Click Import Now
- Provide an Import Name
- As the Import Type, select Stock Item Linking.
- Your CSV file must have columns for:
a. FlipKart SKU
b. Linnworks SKU
c. Source Name
d. Sub-Source Name
- For each File Column, select the correct corresponding Linnworks column in the Map To drop-down box.
- If Source Name and Sub-Source Name are NOT in file then, define as Default Values, as shown in the screenshot below, and enter Source as Flipkart, while SubSource should be the name of your integrated Flipkart channel.
- Click Run Now.
- You will be returned to the Import list screen. Wait until your import’s status is updated to show as Success.
To confirm that your uploaded mapping has applied correctly:
- In Linnworks.net, select Inventory.
- Select My Inventory.
- The top left hand corner of the screen shows 3 boxes and a search button. Ensure the first one says SKU/Title/Barcode.
- Enter the SKU of one of your items, and click the Search button.
- Click the SKU to edit the item.
- Select the Channel SKU tab.
- Check for an entry for your Flipkart channel with the correct FlipKart SKU.
- Click Save to return to My Inventory.
Step 5: Payment Mapping:
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Payment Method button.
- This opens the Edit Payment Methods window, the list will initially be blank.
- When mapped, Linnworks will ensure the orders it downloads from Flipkart reflect correctly which payment methods/providers have been used on the site.
- Click Save at the bottom of the channel integration window to apply any changes.
Map Flipkart Payment Methods
- Select the Channel Payment Method value, and select one of the Payment Methods from Flipkart that show in the drop-down list.
- Click on the Linnworks Payment Method drop-down. Select the appropriate Linnworks Payment Method that should be used in Linnworks orders when they are downloaded, including the above payment method.
- Click Add to save the mapping, and return to the list.
- Repeat this for all of the Flipkart payment methods you wish to use.
- Click Save at the bottom of the channel configuration window to apply any changes.
Step 6: Shipping Mapping: 
The next step is to map your Flipkart Shipping services to Postal Services in Linnworks, so orders don’t need to have their Postal Service set manually. Initially, all are mapped to Default.
- In Linnworks.net, click Settings.
- Select Channel Integration.
- Locate the Flipkart entry, and click the Shipping Mapping button (as above).
- In the Edit Shipping Allocation window, you should have an empty list.
- To add a new entry for one of your Flipkart shipping services, click on Create New.
Create New Shipping Service Mapping.
- For the Channel Service Name, enter the name of the Shipping Service in Flipkart.
- In Channel Service Tag, enter the Tag value used for the service in Flipkart.
- In the Linnworks Postal Service drop-down, select the name of the Linnworks Postal Service that should be used for orders imported from Flipkart with the Shipping Service to dispatch them correctly.
- The Add button will save the mapping, and display it in the Edit Shipping Allocation screen.
- Repeat this for all the other Flipkart Shipping methods you are using.
- Click Save at the bottom of the channel integration window to apply any changes.
Step 7: FAQs:
Basic
| Common Question | Answer |
|---|---|
| What is the channel seller login URL? | https://seller.flipkart.com/ |
| What is theURLof the marketplace/channel? | https://www.flipkart.com/ |
| Before integration of this channel in Linnworks, seller should have an account with Flipkart.com ? | Yes, a seller account is required in order to integrate this channel into Linnworks. |
| What functionality is supported bythis channel integration? | Management of orders (Download, marks as dispatched), updating prices & updating stock levels. |
| What is the URL of the documentation for this channel integration? | http://www.ebusinessguru.co.uk/flipkart-user-manual/ |
| How do I contact support for help with this channel integration? | You can email your query to [email protected] |
| How do I find Application ID & Application secret for setting up the channel integration? | Please refer documentation:http://www.ebusinessguru.co.uk/flipkart-user-manual/ |
Order
| Common Question | Answer |
|---|---|
| Which type of orders are downloaded into Linnworks? | Only orders with the status of Approved are downloaded into Linnworks from the channel. |
| Which Payment methods are downloaded to Linnworks for orders from the channel? | Only Paid statuses order are downloaded to linnworks. |
| After processing an order in Linnworks, what is the order status changed to on the channel? | The orders status is set to “PACK” and after that “COMPLETED” |
| After processing order in Linnworks is the tracking uploaded at channel? | Yes |
| Tracking number mandatory to define in Linnworks order before processing? | Yes |
| Do I have to assign the tracking number to the order before processing it, if I want it uploaded to the channel? | Yes. Shipping service name & Vendor name need to define . Yes – Orders in Linnworks cannot be edited after processing, and therefore the Tracking number must be in place before the order is processed if you want the channel |
| Do I need to define the shipping service for the order in Linnworks orders Before processing it? | Yes. As orders in Linnworks cannot be updated after the are processed, you must define the Shipping Service before marking the order as processed. |
| Are refunds supported by this Linnworks channel integration? | Refunds are not supported. Any refunds must be executed in Linnworks, and then separately on the Channel. |
| Are order cancellations supported in this Linnworks channel integration? | Order cancellation are not supported. Any orders must be cancelled in Linnworks, and then separately on the Channel. |
| Which types of fulfillments/shipments are supported in this channel integration? | Only standard order shipments are supported to customers by this integration. |
| How often does an integrated channel import orders into Linnworks? | Synchronisation occurs once per hour. |
| How often does an integrated channel send Shipping/Status updates to Wish.com? | Synchronisation occurs once per hour. |
Price Update
| Common Question | Answer |
|---|---|
| Does this channel integration support price updatesfor linked listings on the channel? | Yes |
| How often does an integrated channel send price updates to the channel? | Synchronisation occurs once every hour. |
| If we want to change the price in Linnworks, and have the update synchronizedby the channel integration, where should we make the update? | In Linnworks.net, select the Inventory tab, and the My Inventory option. Using the tools, search for the item to update. Right click it, and select Edit Product Details Select the Listing Descriptions tab. If the Source and SubSource is already present under Product Pricing by Channel, then click on thePrice to edit it. If the Source and SubSource are missing, click on Add New, next to the Product Pricing by Channel section. Enter the correct Source and Subsource for the Channel Integration. Enter the correct price to be used, |
| Do we need to adjust any settings in the Channel Configurationto use Price Update? | Yes. Open Settings. Open Channel Integration. Click on the Edit Channel Details button. Check the Price Update option. Select Save to finish. |
| If a price is changed on the channel, do we have a track record in Linnworks? | Yes, this will show up in the Audit Trail. |
| If there is a problem with a price update on the channel integration, can Errors be checked inLinnworks? | Yes. In Linnworks.net, select Settings, and then Automation Log. |
Stock Update
| Common Question | Answer |
|---|---|
| Does this channel integration support stocklevel updates to linked listings on the channel from Linnworks? | Yes, it can automatically update the Available Stock Level on listings via the Channel Integration. |
| How often does the integrated channel update stock levels from Linnworks to the channel? | Synchronisation occurs once per hour. |
| Is there a limitation on which Linnworks stock locations are available for this channel integration?? | Stock can be synchronized to the channel form any location or combination of locations in the Linnworks inventory. |
| Are there any settings we need to change in the channel configuration in Linnworks for Stock Updates to be enabled and active? | Under Settings, Channel Integrations, you should ensure Inventory Sync is enabled. You can select which Linnworks locations will be used to calculate Available Stock. This can be found under edit channel location mapping. Enable the locations holding stock that’s available for that channel. For more information refer to http://www.ebusinessguru.co.uk/wish-user-manual/ |
| Can we define a Minimum stock level in the selected Channel from the channel integration in Linnworks? | Yes, you can define a Min level that will signal sending 0 to a listing early. |
| After stock levels are changed on the channel listing, do we have any record in Linnworks ? | Yes, this is recorded in Linnworks. |
| If there is a problem with astock update from this channel integration, can we check For errorsLinnworks? | Yes, the Automation Logscan be found under Settings in Linnworks. |